Terms and Conditions
Please read these terms carefully before using our flight booking services. Last updated: October 05, 2025
Acceptance of Terms
By using Trans Global Travel's website and services, you are indicating your acceptance to be bound by these terms and conditions. We may revise these terms at any time by updating this page. You should visit this page periodically to review the current terms.
Table of Contents
1. Terms of Use
Your use of this website is expressly conditioned on your acceptance of these terms and conditions. If you do not agree with any part of these terms, you must not use this site.
You may only use this site to make legitimate reservations or purchases and shall not use this site to make any false or fraudulent reservations.
Prohibited Activities
Users may not use the website to transmit, distribute, store or destroy material:
- In violation of any applicable law or regulation
- That infringes copyright, trademark, or other intellectual property rights
- That is defamatory, obscene, threatening, abusive or hateful
2. Bookings & Payments
Booking Process
- All details must be correct at time of booking (names as shown on passports)
- You guarantee authority to accept terms on behalf of all party members
- Check confirmation details immediately upon receipt
Payment Terms
Important: Full payment may be required immediately before confirmation.
- • Credit card surcharges are non-refundable
- • Prices may increase due to fuel surcharges until full payment
- • Payment card may need to be presented at check-in
3. Travel Documents & Requirements
Passport Requirements
Passport must be valid for 6 months after intended return date. You are responsible for checking requirements.
Visa Requirements
Consult relevant Embassy/Consulate for visa requirements. Check for up-to-date information before travel.
Health Requirements
Consult your doctor for current vaccination recommendations. Check Ministry of Health requirements.
4. Flight Information
Important Notes
- • "Direct" flights may include stops (not necessarily non-stop)
- • All times are estimates and subject to change
- • E-tickets are electronic only (no paper tickets available)
- • Unused sectors may cancel remaining flights
Your Responsibilities
- • Reconfirm flights 72 hours before departure
- • Check-in on time as required by airline
- • Verify all travel documents are correct
- • Contact us for any schedule changes
5. Cancellations & Changes
Important Cancellation Policy
Most tickets are Non-refundable, Non-changeable, and Non-transferable unless otherwise specified.
Cancellations by You
Before Ticket Issuance
Written notification required from person who made booking. Cancellation charges may apply.
After Ticket Issuance
Results in 100% loss of total cost in most cases. This applies to all ticket types and passenger types.
Changes & Amendments
Name Changes
Treated as cancellation by airlines. May incur 100% cancellation charge.
Flight Changes
Amendment fees apply per person. Only available if allowed by airline and ticket type.
6. Liability & Force Majeure
Force Majeure Events
We accept no responsibility for loss, damage, alterations, delays or changes arising from circumstances beyond our control, including:
- • War or threat of war, civil strife
- • Industrial disputes, strikes
- • Terrorist activity
- • Natural disasters
- • Adverse weather conditions
- • Technical problems with transport
- • Airport closures or congestion
- • Schedule cancellations by airlines
7. Data Protection
Your Information
To process your booking and ensure smooth travel arrangements, we collect and use your personal information including:
Information We Collect
- • Name and contact details
- • Special needs/dietary requirements
- • Payment information
- • Travel preferences
How We Share Information
- • Airlines, hotels, transport companies
- • Security or credit checking companies
- • Public authorities (customs, immigration)
- • As required by law
8. Legal & Jurisdiction
Governing Law
These terms and conditions are governed by Kenyan law and the courts of Kenya have exclusive jurisdiction over any disputes arising from these terms.
Intellectual Property
All content, trademarks, and data on this website are the property of or licensed to Trans Global Travel. Users are not granted any license to this content.
Questions About These Terms?
If you have any questions about these terms and conditions, please don't hesitate to contact us.