Frequently Asked Questions
Find quick answers to the most common questions about booking flights with Trans Global Travel.
General Booking Questions
How do I search for flights?
Simply enter your departure city, destination, travel dates, and number of passengers on our home page. Our advanced search system will show you all available flights with real-time pricing from hundreds of airlines.
Can I book flights without creating an account?
Yes! You can search and book flights without registering. We use a secure system that allows you to complete your entire booking process anonymously. Your booking confirmation will be sent via email.
How far in advance can I book flights?
You can typically book flights up to 11 months in advance, depending on the airline. Most airlines release their schedules and fares 6-11 months ahead of the travel date.
Are the prices on your website final?
Yes, all prices displayed include taxes and fees. We believe in transparent pricing with no hidden charges. The price you see during booking is exactly what you'll pay.
What happens if flight prices change during booking?
Flight prices are held for a limited time during your booking session. If prices change while you're booking, you'll be notified and can choose to continue with the new price or search for alternative options.
Payment & Booking Process
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and mobile money services like M-Pesa. All payments are processed through secure, encrypted channels.
When is my payment charged?
Your payment is charged immediately upon booking confirmation. For some booking options, you may have the choice to complete payment later, but the booking is not confirmed until payment is processed.
How will I receive my booking confirmation?
You'll receive a booking confirmation email immediately after payment, containing your booking reference, flight details, and e-tickets. Please check your spam folder if you don't see it in your inbox.
Can I modify or cancel my booking?
Modification and cancellation policies depend on the airline and fare type you've selected. Contact our support team with your booking reference for assistance with changes or cancellations.
Technical Support
I'm having trouble with the booking process. What should I do?
Try refreshing your browser and clearing your cache. If the problem persists, contact our support team at +254 722 670 385 or email info@trans-globaltravel.com for immediate assistance.
Why can't I find flights for my desired route?
This could be due to no direct flights being available, seasonal restrictions, or the route not being serviced. Try searching for connecting flights or alternative nearby airports. Our team can also help you find alternative routing options.
Is my personal information secure?
Yes, we use industry-standard SSL encryption and secure payment processing. Your personal and payment information is protected with the same security standards used by banks and major e-commerce sites.
Travel Information
What documents do I need for international travel?
You'll need a valid passport for international flights. Some destinations may also require a visa. Check with the embassy or consulate of your destination country for specific entry requirements.
Can I select my seat during booking?
Seat selection availability depends on the airline and fare type. Some airlines include free seat selection, while others charge a fee. You can typically select seats during booking or manage your booking later on the airline's website.
What is the baggage allowance?
Baggage allowances vary by airline and ticket type. This information is shown during the booking process and in your confirmation email. Check with your airline for specific restrictions on size, weight, and prohibited items.
How early should I arrive at the airport?
For domestic flights, arrive at least 2 hours before departure. For international flights, arrive at least 3 hours early. Check with your airline for specific recommendations, especially during busy travel periods.
Still Have Questions?
Our friendly customer support team is here to help you 24/7.